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Last Updated: 9/10/2025
DriveFix (“Company,” “we,” “our,” “us”) values your trust. Protecting your privacy is central to our mission of delivering reliable car repair and maintenance services in Bangalore. This Privacy Policy explains, in comprehensive detail, how we collect, use, store, share, and protect your information when you interact with us.
By using our website, mobile services, or booking with DriveFix, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.
To provide complete transparency in how we handle your personal data.
To inform you of your rights and our obligations under applicable laws, including:
Information Technology Act, 2000 (India) and IT Rules (Reasonable Security Practices & Sensitive Data Rules, 2011).
GDPR (EU General Data Protection Regulation) for international data subjects.
CCPA (California Consumer Privacy Act) for California residents.
To ensure compliance with evolving global privacy standards while keeping your trust.
We collect a broad range of information depending on how you interact with us.
a) Information You Provide Directly
Personal Identification: Full name, phone number, email, residential or business address.
Vehicle Information: Car make, model, year, registration number, service history.
Booking Information: Date, time, and type of service requested (periodic maintenance, AC repair, electrical repair, etc.).
Payment Information: UPI ID, bank details, credit/debit card details (processed via secure third-party gateways; we do not store sensitive financial data).
Communication Records: Chats, calls, feedback forms, or reviews submitted via our website or third-party platforms.
b) Information Collected Automatically
When you use our website or app:
Device information (mobile, tablet, PC, browser type, OS).
IP address, geolocation (if location access is enabled).
Cookies, analytics, and browsing activity (pages visited, time spent, navigation patterns).
c) Information From Third Parties
Partner workshops, spare part suppliers, payment gateways, and insurance companies may share relevant information.
Publicly available sources (Google reviews, social media) for customer feedback monitoring.
We collect and process your data only for legitimate business purposes:
To Provide Services:
Confirm bookings, send reminders, process payments, and deliver your car after servicing.
Example: If you book a “Periodic Maintenance Service,” we need your car details, service date, and address for pickup/drop.
To Improve Customer Experience:
Analyze patterns (e.g., most requested services) to enhance service offerings.
Provide personalized recommendations (e.g., suggesting AC check-ups before summer).
To Communicate Effectively:
Send invoices, order confirmations, feedback requests, and promotional offers.
Example: Sending you an SMS reminder when your next oil change is due.
For Security & Compliance:
Prevent fraud, resolve disputes, comply with taxation and regulatory requirements.
For Marketing (With Consent):
To send newsletters, discount coupons, and promotional campaigns.
You can opt out anytime (see Section 14: Marketing Choices).
We use cookies and related technologies to:
Recognize returning visitors for a smoother booking experience.
Track website performance (Google Analytics, heatmaps).
Deliver targeted ads across search engines and social platforms.
Types of Cookies We Use:
Essential Cookies: Enable secure login, booking, and payment.
Performance Cookies: Analyze user interactions to improve site navigation.
Advertising Cookies: Display relevant DriveFix offers on platforms like Google and Facebook.
You may disable cookies in your browser settings, though some features may not function optimally.
We do not sell your data. However, we may share it responsibly:
With Service Providers: Workshops, mechanics, towing partners, payment gateways, and IT support providers.
For Legal Reasons: Government, law enforcement, or regulators if required by law.
In Business Transactions: During mergers, acquisitions, or restructuring.
With Marketing Partners (Optional): Only if you consent to receiving promotional materials.
All third parties are bound by strict confidentiality agreements and use your data only for agreed purposes.
We adopt multi-layered security frameworks:
Encryption: SSL/TLS encryption for all transactions.
Access Control: Only authorized personnel can access customer data.
Monitoring: Continuous security audits, firewalls, intrusion detection systems.
Data Minimization: We collect only what’s necessary and retain it only as long as required.
In case of a data breach, we will:
Notify affected users within 72 hours.
Provide details of the breach and steps taken.
Offer assistance to mitigate risks.
Customer service history is retained for convenience and future service reference.
Payment records are kept only for legal and taxation purposes.
Data no longer required is securely deleted or anonymized.
Example: If you stop using our services, we may retain minimal data (invoice details) for accounting compliance, but delete your service preferences.
Depending on your location, you may have the following rights:
Access & Portability: Request a copy of the personal data we hold.
Correction: Update inaccurate or outdated details.
Erasure (“Right to be Forgotten”): Request deletion of your data.
Restriction: Limit how your data is processed.
Objection: Stop data processing for certain purposes (e.g., marketing).
Consent Withdrawal: Opt out of newsletters, offers, and calls anytime.
To exercise these rights, email us at [Insert Email Address] with proper identification.
Our services are designed for individuals 18 years and above. We do not knowingly collect information from children. If you believe a child has submitted personal data, please contact us, and we will delete it promptly.
Our website may link to third-party sites (payment gateways, insurers, spare part vendors). We are not responsible for their privacy practices. Please review their policies before sharing personal information.
While DriveFix operates primarily in India, some of our third-party partners may process data outside India (e.g., cloud storage in Singapore or the US). In such cases, we ensure:
Data is transferred under legal safeguards (Standard Contractual Clauses, GDPR compliance).
Partners uphold equivalent security measures.
As per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011, we have appointed a Grievance Officer:
We may update this Privacy Policy periodically. Changes will be effective once posted on our website with the revised “Last Updated” date. If changes are significant, we will notify you via email or website banners.
You have control over how we communicate with you:
Opt-out of promotional SMS/emails by clicking “Unsubscribe.”
Disable push notifications in your device settings.
Contact us directly to update your
15. Disclaimer
This Privacy Policy is for informational purposes only. It does not create contractual rights beyond what is mandated by law.
For queries, complaints, or rights requests, contact us:
DriveFix – Car Service in Bangalore
📍 Address: [Insert Address]
📞 Phone: +91-9035551106
📧 Email: [Insert Email Address]
🌐 Website: www.drivefix.in
