Get 25% Off Your First Service
Effective Date: 9/10/2025
Company Name: DriveFix – Car Repair & Service, Bangalore
At DriveFix, we value our customers and aim to provide the best car repair and maintenance services with complete transparency. This Refund & Cancellation Policy outlines the conditions under which service cancellations, rescheduling, and refunds are processed. By booking our services, you agree to the following terms.
All service bookings are confirmed only after customer details are verified and a booking slot is allocated.
In some cases, an advance payment or token amount may be required to secure the booking.
Once confirmed, the booking can be rescheduled or cancelled subject to the terms mentioned below.
Customers may cancel their booking at least 24 hours prior to the scheduled service time without any charges.
Late Cancellation:
Cancellations made within 24 hours of the scheduled service will attract a cancellation fee (to cover slot blocking, technician scheduling, and operational costs).
After Service Has Started:
Once a service has commenced (inspection, repair, or part replacement), cancellations are not permitted, and the customer will be billed for the work completed and/or parts used.
DriveFix may cancel or reschedule a booking due to:
Non-availability of spare parts.
Technical feasibility issues.
Unforeseen circumstances (e.g., power outage, strikes, or emergencies).
In such cases, customers will be notified promptly and offered:
A rescheduled appointment at their convenience.
A full refund if advance payment was made and service not delivered.
Eligibility: Refunds apply only when:
The booking is cancelled within the allowed timeframe.
The service was not initiated by DriveFix.
Advance payment was made but service could not be delivered.
Non-Refundable Cases:
Payments for services already rendered.
Cost of spare parts that have already been ordered, installed, or used.
Situations where the customer fails to provide accurate vehicle information or does not make the vehicle available at the agreed time/location.
Processing Time:
Approved refunds will be initiated within 7–10 business days.
The amount will be credited to the original payment method (UPI, card, net banking, etc.).
DriveFix is not liable for delays caused by banks, payment gateways, or third-party processors.
Customers may request rescheduling of their appointment at least 12 hours in advance, subject to slot availability.
If the reschedule request is made within 12 hours, DriveFix reserves the right to charge a rescheduling fee.
Multiple reschedules for the same booking are not permitted without management approval.
Custom/Imported Spare Parts: Orders for imported or special spare parts are non-refundable once placed, as these are sourced on request.
Home Pickup & Delivery Services: Charges for vehicle pickup and drop are non-refundable once the vehicle has been collected.
Prepaid Packages/AMC Plans: Refunds for unused services under Annual Maintenance Contracts (AMC) or prepaid packages will be considered on a pro-rata basis, subject to deduction of used services and administrative charges.
Ensure accurate contact and vehicle details are provided during booking.
Be available at the scheduled time for pickup, inspection, or delivery.
Cooperate with DriveFix’s team for smooth execution of services.
DriveFix reserves the right to amend, update, or modify this Refund & Cancellation Policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed.
